We aim to ensure customer satisfaction with every order.

Tax Treatment – Refunds include GST as applicable and will be credited along with the base amount.

Order Cancellation – Orders can be cancelled before dispatch by writing to enquiry@suresolutions.in. Orders once dispatched or installed cannot be cancelled.

Refund Eligibility – Refunds are processed only for defective products or incorrect shipments.

Processing Timeline – Approved refunds are initiated within 7–10 working days to the original payment method.

Non-Refundable Services – Installation, demo, consultancy, and on-site services are strictly non-refundable.